Alliance lives up to their commitment to their customers, both the employer and the employee.  They keep me in the loop, and employees always have positive comments about their treatment and the professional staff.

Thank you so much!  You have been so very helpful and I want you to know that I really appreciate it.  Two thumbs up on your excellent customer service! :) Great ergonomic eval and report as well.

Enclosed is the evaluation form I filled out--as always everything is rated "excellent." Alliance Occupational Medicine has always provided top-notch medical treatment with very professional and helpful front-desk staff. As the contact person for injury claims at our KLA-Tencor I am always keep up-to-date on current patient status information--most times within an hour from the employee leaving the Alliance Occupational Medicine clinic.

Thanks so much for the wonderful service you provide.

Sincerely,

Linda Scaglione
KLA Tencor
Environmental Health & Safety

Dear Optimal and Alliance

On Friday I got the request  from Michelle at Alliance to schedule transportation for todays surgery. I ask Michelle at Alliance to call Optimal to schedule. Just as I was leaving for work on Friday, I got a voice mail from Michelle that she called Optimal and they told her that she could not schedule that  I would have to call first and give the authorization.

I forgot to call before I left for work,  but remembered on my way home. I called Michelle at Alliance from my cell phone and she gave me the number to Optimal. I called Optimal and spoke to Mace.  I gave him the authorization to schedule the transportation. I told him that I had ask Alliance to schedule but Michelle was told I had to do it.  He said that was not correct they could have taken the information from Michelle when she called and then email me to make sure it was authorized.  In any regard Mace said that I could call Michelle back and give her his extension and he would get the information from her since I was on my way home and did not have Ms Mazy cell number or the address for the pick up on Monday.

Had Mace and Michelle not been so helpful  in assisting since I did not have access to the file, then the arrangements would have not been made and the surgery may have had to be postponed.

Just want to give you some positive feedback about these two employees and how they assisted me in a RUSH situation.

Thank you

Glenda K. Fleming                     
Claim Examiner, Senior Adjuster
Broadspire

We want to send a special thanks and much appreciation to all the staff at Alliance Occupational Medicine.  Everyone is professional, and very helpful.  Thanks for making our first experience at your facility a good one. 

I haven't heard any negative comments regarding the staff at Alliance, only positive comments such as constant and immediate communication between Alliance and HR.  Employees haven't called to complain about cleanliness or promptness in being seen since we've formalized our partnership with you, and these are the two complaints we've heard in the past about your competitors.

Last week I was following up on 7 open worker’s comp. claims with 6 different medical facilities. The ONLY case that did not require repeated inquires on my part was the case that AOM was handling. I can always rely on AOM to provide a phone call from the doctor after the initial visit, prompt reporting of drug screen results and timely reports on follow-up visits; without me having to make repeated calls looking for information.

I can rely on the AOM staff to handle everything in an efficient and professional manner, every time. I appreciate the great service that we receive and just wanted to let you know so that you can pass the word on to all those on your team that contribute to our satisfaction. Thank you!

Tom Kincaid, PHR
Division HR Manager